
Executive Career Path


Business Sales Director | Verizon
Nov 2022 - Dec 2025
Directed expansive go-to-market strategies and sales operations across IL/WI and TX/LA, overseeing 6 direct reports leading teams of 55 and managing 640 cross-functional personnel. Developed a premier organization that spiked top-line growth by 50% and attained a Top-3 national ranking by integrating complex B2B sales with retail partnership networks.
Strategic Benchmarks & Business Impact
Revenue Growth & Scalability: Increased the enterprise business mix from 12% to over 20%. Secured nation-leading phone gross additions and doubled e-code sales annually via aggressive Fixed Wireless Access (FWA) and wireless performance tracking.
Intellectual Capital Development: Launched "The Academy," a custom talent development engine that unified regional instruction and accelerated 20 high-potential leaders, resulting in six executive promotions within a single year.
Operational Turnaround Mastery: Designed and deployed the "Foundations" strategy to revitalize declining Chicago/Midwest markets. Streamlined GTM workflows and mitigated channel friction to double participation in major growth sectors.
Cultural Excellence: Reimagined organizational health, elevating Employee Engagement (Pulse) scores from 76% to 89%. Shifted the territory from the national base to a top-tier leader in staff retention and employee sentiment.
National Leadership Influence: Recruited for National Tower Teams to design enterprise-wide Customer/Employee Experience (CX/EX) frameworks. Shaped national business mix policies and managed high-stakes negotiations for complex B2B acquisitions.
Strategic Program Innovation: Chaired a national cross-functional task force to launch the SMB Advocate Program and Business Sales On Demand (BSOD), a live call-center channel for real-time small business closings, generating 22,000+ incremental activations in six months.
Sales Rigor & Execution: Deployed a data-centric, multi-touch prospecting system and solution-based sales models. Improved pipeline durability and revenue consistency across fast-paced markets through rigorous field coaching and operational discipline.


Sr. Manager Business Sales | Verizon
Jul 2019 - NOV 2022
Visionary Sales Strategist and Go-to-Market Expert known for elevating regional operations into national powerhouses. I devised a comprehensive territorial roadmap that earned a #1 national ranking for organic growth. By acting as the bridge between retail and B2B sectors, I cultivated an industry-best 35% small business sales mix through seamless cross-functional synergy and precise execution.
Strategic Leadership Core
Top-Tier Performance Delivery: Propelled regional expansion to 150% of net growth targets and 140% of B2B objectives, clinching the premier national spot for new client acquisition via meticulous pipeline management.
New Logo Sales Transformation: Led a national team to design and implement a New Logo sales process for outside sales, building a dedicated e-code multiplier and multi-step workflow into Salesforce; grew new-logo mix from 35% to 50% of total sales within a year, increasing new-logo volume by 20% and contributing to a 10% YoY increase in net additions.
Operational Revitalization: Formulated a quantitative turnaround framework for stagnant districts, utilizing deep diagnostics to achieve 70% participation and long-term revenue scalability.
Integrated Omni-Channel Growth: Designed the "Maverick Program," a pioneering initiative that repurposed retail locations into high-yield B2B lead sources, significantly boosting conversion and establishing a robust leadership pipeline.
Mentorship and Succession: Developed the "Career Portfolio" coaching model and spearheaded the national "Elevate" leadership incubator, creating a high-velocity talent stream that fueled numerous executive-level advancements.
Market-Wide P&L Governance: Directed comprehensive budget and forecast modeling for 10+ high-impact centers in the Tampa Bay region, ensuring local operational activities remained perfectly aligned with corporate vision.
Revenue-Focused Expansion: Functioned as the chief strategic coordinator to eliminate operational friction, capturing significant B2B market share by embedding sophisticated business solutions into high-traffic retail environments.


Business Account Manager | Verizon
aug 2017 - jul 2019
Strategic sales executive specialized in accelerating B2B expansion within the retail sector. Effectively pivoted operational frameworks from consumer-centric to business-focused, converting four underperforming storefronts into regional leaders for corporate revenue acquisition.
Peak Performance Metrics: Consistently surpassed ambitious growth objectives, maintaining a 300% quota achievement rate and securing Area MVP recognition during more than half of my tenure.
B2B Vertical Strategy: Orchestrated the transformation of traditional retail hubs into high-yield business centers by deploying advanced prospecting methodologies and lead-generation protocols.
Expert Solutions Consulting: Orchestrated digital transformation for local enterprises by designing personalized technology architectures utilizing Cloud, Security, and Google ecosystems.
High-Impact Mentorship: Cultivated a proactive sales culture by training store personnel to identify and qualify enterprise leads, building a durable B2B pipeline from existing foot traffic.
Strategic Market Outreach: Generated significant market share expansion through aggressive cold calling, professional networking, and targeted local marketing initiatives.
Analytical Operations: Leveraged CRM platforms and automated sales tools to optimize funnel management, monitor KPIs, and deliver precise fiscal forecasts.


Sr. Manager - Retail Sales and Operations | Verizon
sep 2012 - aug 2017
Distinguished retail executive celebrated for evolving multifaceted branch networks into premier hubs of operational excellence. Specialist in cultivating elite teams and supervising intricate commercial activities to secure top-tier regional standing in revenue generation, client loyalty, and administrative accuracy.
Market Performance Architect: Guided multiple sites to achieve first-place status in Year-Over-Year Revenue Growth and overarching operational benchmarks within the Northwest Florida sector, consistently eclipsing market counterparts.
Turnaround Strategy Execution: Successfully overhauled a struggling retail storefront, catalyzing unprecedented results with over 450 monthly acquisitions—representing a 50% surge beyond the historical volume ceiling.
Premier Executive Honors: Named the exclusive "Top Senior Manager" for the entire Southeast region, a distinction earned through consistent prowess in human capital development and fiscal management.
Leadership & Staff Empowerment: Directed and coached diverse departments of 25+ staff members, instituting a localized mentorship model that produced industry-leading employee engagement metrics.
Strategic Business Analysis: Governed comprehensive facility operations, encompassing fiscal planning, demand forecasting, and P&L auditing while ensuring total adherence to corporate inventory protocols.
Service Quality Advocacy: Championed immersive sales coaching and tactical support to systematically surpass objectives for customer tenure, service integrity, and regional Net Promoter Scores.


Asst. Manager - Retail Sales and Operations | Verizon
mar 2010 - aug 2012
Dynamic commercial leader with an extensive background in overseeing high-volume outlets and spearheading the recovery of underperforming units. Expert at accelerating profit trajectories while upholding rigorous operational protocols and fostering high-engagement workplace environments.
Multi-Unit Turnaround Management: Orchestrated operations across six prominent retail hubs, successfully rehabilitating low-performing teams to spark rapid revenue increases.
Strategic Talent Development: Directed end-to-end personnel lifecycles, comprising recruitment, immersive training, and the creation of bespoke growth roadmaps to maximize individual employee potential.
Capital Growth Programs: Championed regional initiatives that fortified sales metrics for primary revenue drivers, including new service lines, premium peripherals, and insurance solutions.
Fiscal & Regulatory Compliance: Oversaw all localized financial reporting and inventory control systems, maintaining a record of flawless adherence to corporate auditing standards.
Churn Mitigation & Service Excellence: Designed local retention frameworks and served as the primary arbiter for high-level service escalations, ensuring swift and effective conflict resolution.
Regional Subject Matter Expertise: Acted as a pivotal district resource by providing actionable market intelligence and competitive data to enhance the performance of neighboring leadership teams.


Sr. Sales Rep | Verizon
jan 2007 - mar 2010
Distinguished sales expert and influential peer mentor celebrated for driving robust revenue gains and bolstering site-level management. Instrumental in elevating the branch to a top 3 regional status through a dedicated focus on commercial precision and brand fidelity.
Market Performance Leader: Surpassed individual benchmarks for service activations, data integration, and hardware sales, securing the location’s placement among the top 3 sites in the Florida territory.
Supervisory Excellence: Appointed as the primary Manager on Duty to oversee critical daily workflows, including fiscal opening and closing protocols, during executive absence.
Strategic Mentorship: Enhanced collective productivity by implementing advanced negotiation frameworks and educating colleagues on sophisticated customer retention and renewal tactics.
Revenue Acceleration: Recognized with multiple performance awards for eclipsing quotas across all primary metrics, including high-yield peripheral sales and new business units.
Account Integrity Specialist: Focused on the full customer lifecycle, delivering superior service during complex renewals to optimize client tenure and sharply reduce attrition rates.


Solutions Sales Rep - Retail | Verizon
Sep 2004 - jan 2007
Accomplished sales professional recognized for delivering exceptional revenue growth and facilitating elite retail deployments. Expert in maintaining meticulous operational standards while driving team-wide success through strategic mentorship and client-focused service.
Sales Execution Mastery: Consistently dominated performance metrics for wireless products and data solutions, receiving multiple accolades for ranking among the top regional performers.
Strategic Expansion Influence: Chosen as a core launch specialist for new district territories, successfully establishing operations across three high-traffic market hubs.
Collaborative Leadership: Acted as a senior technical and sales consultant, equipping staff with advanced closing techniques and product insights to secure collective fiscal targets.
Client Relationship Management: Directed high-stakes contract renewals and orchestrated rapid resolution of complex service challenges to maximize long-term account loyalty.
Operational Integrity: Demonstrated superior precision in financial reporting and auditing, ensuring total compliance while monitoring evolving industry landscapes.


PT and Operations Director| Bally's Total Fitness
Jun 2000 - Dec 2005
- Led the end-to-end recruitment, education, and career advancement of sales and fitness personnel. Designed custom sales tools and high-impact development frameworks. Overlooked core business operations including P&L oversight, financial modeling, and data-driven insights. Provided expert mentorship to ensure teams consistently exceeded key service and retention metrics. Collaborated closely with clients to architect and achieve tailored health and lifestyle transformations.

Strategic Impact
$350M+
Cumulative revenue generation and high-stakes portfolio management overseen throughout career.
150%
Average YoY growth achieved in new logo acquisitions and market expansion strategies.
120+
Professional leaders mentored and promoted into executive leadership roles through bespoke coaching.
Top 3
Consistently ranked within the top 3 nations in retail sales and operational performance.
Skills & Expertise

Strategic Leadership
Multi-site governance, Change management, Cross-functional alignment

Global GTM & Sales
Market expansion, SaaS transformation, High-value contract negotiations

Operations & Rigor
P&L management, Data-led methodologies, Lean business scaling

Talent & Culture
Executive coaching, High-performance team building, Retention strategy

Tech & Innovation
Enterprise telecom, Digital transformation, AI-driven sales enablement

Market Intelligence
Real estate investment advisory, Competitive analysis, Portfolio growth
Education

University of Phoenix
Bachelor of Science in Business Management
Phoenix, AZ

Monroe County Community College
Associate of Applied Science
Monroe, MI
Skill Certificates
























